English | Terms & Conditions

1. User Accounts

For security reasons, each customer may maintain only one registered account. MoonZara.com reserves the right to suspend or terminate duplicate accounts without prior notice.

2. Orders & Pricing

• All prices are displayed in Bangladeshi Taka (BDT).
• Product prices, promotions, and availability may change without notice.
• MoonZara.com reserves the right to correct pricing or product information errors and cancel affected orders if necessary.
• A sales contract is considered complete upon the supply of goods.

3. Order Cancellation

• Orders may be canceled before shipment by contacting Customer Support.
• Once an order has been dispatched, it cannot be canceled, modified, or refunded.
• Upon delivery, our Return & Refund Policy becomes applicable.

4. Shipping & Delivery

• Delivery times are estimates and may vary depending on courier services and external factors.
• Additional delivery time may be required during Eid, public holidays, and peak seasons.
• Customers are responsible for providing complete and accurate shipping information.
• MoonZara.com is not responsible for delivery issues caused by incorrect addresses.

5. Returns & Refunds

• Return requests must be submitted within 3 days of receiving the product.
• Refunds are typically processed within 5 working days after inspection and approval.
• Returned products must include original packaging, accessories, manuals, and documents.
• An approved RMA number is required for all returns.

6. Non-Returnable Products

Discounted, clearance, and end-of-line products are generally not eligible for refunds or replacements.

7. Incorrect or Damaged Products

Customers should contact us immediately if they receive an incorrect, damaged, or defective product.

8. Product Information

While we strive for accuracy, product descriptions, pricing, and availability may occasionally contain errors. MoonZara.com reserves the right to correct such errors without prior notice.

9. Privacy

MoonZara.com respects customer privacy and handles personal information in accordance with our Privacy Policy.

10. Customer Conduct

Abusive, threatening, offensive, discriminatory, or unreasonable behavior toward our staff is strictly prohibited. MoonZara.com reserves the right to refuse future service where appropriate.

11. Complaint Escalation

Customers who are dissatisfied with Customer Service resolutions may submit a formal complaint. Responses are generally provided within 24 hours, excluding weekends and public holidays.

12. Copyright & Site Use

All website content, including text, graphics, logos, images, and software, is the property of MoonZara.com and protected by copyright laws. Unauthorized commercial use is prohibited.