Tips: Please remember to shoot the video including the process you unpack the parcel and trying out the product the first time once you receive it, in case there is a problem with the product, which is the benefit of protecting your shopping rights.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 3 days for a refund. Returns will take approximately 5 working days the process once the goods have arrived. The precise length depends on the payment provider used (e.g. Credit card, bkash, qcash company, etc). Items must be in their original packaging, and all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

The money-back guarantee does not cover volume/wholesale and customized orders.

Shipping back to MoonZara.com is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned and found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.

By default, the refund amount cannot exceed the original order amount paid to MoonZara.com. MoonZara.com is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by MoonZara.com.

Non-Returnable

Discounted or end-of-line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Customer satisfaction is our top priority. We certainly do appreciate your business and if you are satisfied with our product and service, please provide us with positive feedback. Your support is the greatest motivation for us. If there’s anything not good enough, hope you could contact us before giving any negative feedback or opening any disputes. We believe that any problem could be resolved through communication. We commit to offering you the best products and services. Please be assured that we will always take full responsibility. Thank you very much!

Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moonzara.com and send your item to: Room No 3, Software Technology Park, Agrabad C/A, Chattogram, Bangladesh.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: Room No 3, Software Technology Park, Agrabad C/A, Chattogram, Bangladesh.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@moonzara.com for questions related to refunds and returns.